Tim Hartman

3144 La Selva Circle, #9

San Mateo, CA 94403

Phone: (650) 627-8846, Cell: (650) 921-0806

E-mail: skyflt1@yahoo.com

OBJECTIVE: Customer Service Management

SKILLS AND QUALIFICATIONS:

• Over ten years cumulative experience within the airline, travel and hospitality industries

• Over eight years management experience, including customer service management
• Achieved success in territory sales, training, management and adult education
• Served as a Public Safety Communications Dispatcher, handling non-emergency and emergency calls

from the public for police, fire and emergency medical services. Dispatched police patrol cars to various

assignments throughout the city, many including serious felony arrests. Worked with the fire department,

handling critical medical emergencies

• Work well under pressure and with meeting deadlines
• Excellent oral and written communication skills

PROFESSIONAL WORK EXPERIENCE:

Assistant General Manager Extended Stay America - San Jose, CA 2001

Trained and supervised sixty employees within the front desk, housekeeping and maintenance departments at this 150 room long-term stay hotel. Prepared payroll. Handled several sensitive customer service issues, in person and by telephone, many which dealt with high-profile corporate guests. Interviewed and hired and prospective job candidates. Made hotel rate policy adjustments daily.

General Office Administrator Adecco Employment Services - Palo Alto, CA 2000-2001

Held several temporary customer service positions at various companies, assisting clients during phone conversations and performing database maintenance, updating client records and working as a receptionist.

Employee Benefits Coordinator Adecco Employment Services, Redwood Shores, CA 1999-2000

Resolved several employee benefits issues by telephone, working with branch managers, nationwide. Worked with the State of California Voluntary Plan Administration to resolve maternity leave claims. Prepared and mailed health insurance and other benefits packets for annual open enrollment to 150 branches nationwide.

Technical Recruiter Response Time, Inc., Reno, NV 1996-1997

Placed computer programmers on contract and permanent positions within the banking industry, involving the

installation of bank ATM systems and the integration of other hardware and software during bank mergers.

Customer Service/ Reservation Sales Agent Reno Air, Inc., San Jose, CA 1993-1995

Sold airline tickets and assisted passengers with checking baggage at the main ticket counter. Served as Lead

Agent at the departure gate, training new-hire agents and assisting passengers with check-in, seat assignments

and helping passengers with special needs. Went onboard the aircraft to make service announcements.

Worked as Acting Lead Reservations Sales Agent, assisting 100 agents on the sales floor on a technical support

help desk, resolving compujter reservations and customer service issues. Served on Travel Agency desk, supporting travel consultants in Reno with special needs for high profile clients.

Recent Employment History

Security Officer Bay Cities Patrol – Belmont, CA 2004 - Present

Security Dispatch Supervisor U.S. Security Associates/Cognisa Intl - San Mateo, CA 2005-2007

Security Dispatcher/Officer Securitas - San Mateo, CA 2004-2005

EDUCATION

B.S. Aviation Administration - Embry-Riddle Aeronautical University - Daytona Beach, Fl.

Certified Emergency Medical Technician (EMT),San Mateo County, A

MILITARY

U.S. Air force - Honorable Discharge