795 Willow Rd. 347-B
Menlo Park, CA 94025
Ph: 650-566-0240 / Fax: 650-566-8650
Email: denniskbrewer@yahoo.com
SKILLS AND QUALIFICATIONS:
·
Over 10 years
experience in Customer Service
·
Supervisory
experience, Team Leader
·
Excellent
Communication Skills
·
Ability to
troubleshoot problems
·
Responsible for
training and handling customer inquiries via the phone.
·
Confirmed
customer appointments for home improvement.
·
Trained new
employees and staff on customer services techniques.
·
Worked in a
team environment in order to reach daily goals.
·
Acted as team
leader in order to make routine status reports to supervisor.
WORK
EXPERIENCE:
Salesman/Home Improvement Weather Masters Windows, Sacramento, CA 1998-2006
Trained new employees. Traveled to and from bay area six days a week to sell windows, siding and rooftops, and set appointments for sales personnel. Conducted cold calls to potential clients for new accounts. Performed administrative and customer support duties. Prospected and developed new clients, and greeted / assisted customers with merchandise. Kept excellent customer service relationships.
Telemarketer/Teamleader Ultimate Design H. I, Rancho Cordova, CA 1992-1997
Responsible for training telemarketers and handling customer inquiries via telephone. Confirmed customer appointments for home improvements. Trained new employees in customer service techniques. Worked in a team environment. Set sales goals daily. Team leader, making routine status reports to supervisor.
EDUCATION
AND TRAINING:
Computer Skills – Foothill College, Los Altos
Hills, CA
Advanced Office Technology - Greater
Sacramento Urban League, Sacramento, CA
Inventory Management Certificate - United States
Air Force
MILITARY:
U.S. Air Force - Inventory Control -
Honorable Discharge
Managed inventory, staffed and maintained records of transactions,
including shipping and receiving of commodities. Worked as a demand processing controller and bench stock monitor.